About Me
Ambitious undergraduate at California State Polytechnic University, Pomona majoring in Business Administration with an emphasis in Computer Information Systems. Seeking to acquire the skills needed to grow in the field of Information Technology while being at the forefront of cutting-edge technology. Currently employed as a Service Desk Technician for a private organization in Long Beach called Stars Behavioral Health Group. Was able to gain enterprise experience by assisting with managing a network infrastructure of over 1300 employees. Became a Microsoft Certified Solutions Associate in Windows 10, and gained specialized skills in Office 365, Active Directory, SharePoint, and System Center Configuration Manager. Always willing to take on a challenge, while demonstrating exceptional customer service skills.
Professional Skills
System
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Windows 7/10 Enterprise, Mac, and Linux OS
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NTFS, FAT, EXT, and HFS+ file systems
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32-bit and 64-bit architectures
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Windows Recovery Environment
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DOS and Linux shell commands
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POP3 & IMAP4 E-mail protocols
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File sharing and NTFS permissions
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SharePoint Permissions
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Applications
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MS Office 365, MS Project, MS Visio
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MS Hyper-V, VMware Workstation
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APC Power Chute Software
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System Center Configuration Manager (SCCM)
Network
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Interacting with Windows Server 2016
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Running hardware and software virtualization
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Establishing remote desktop connections
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Establishing and configuring VPN connections
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Implementing and configuring VoIP
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Implementing host and network-based firewalls
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Implementing and configuring DHCP servers
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Monitoring and analyzing network traffic
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Configuring TCP/IP settings
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Troubleshooting DNS resolution issues
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Implementing & securing wireless access points
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Deploying Windows OS images through SCCM
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Managing users, groups, computers and organizational units within Active Directory
2010 - present
2010 - present
Additional Skills
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Identifying and responding to common security threats
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Able to conduct full system audits and view system logs
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Capable of performing physical and logical analysis of disks
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Able to understand and document project requirements and dependencies
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Able to document findings, actions, and outcomes
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Fluent in English and Spanish