Experience
Stars Behavioral Health Group, Long Beach, CA (2015 - Present)
Information Technology Intern / Service Desk Technician
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Perform Level 2 technical assistance with hardware and software problems that are escalated by the internal Service Desk Manager
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Assist with first level VIP support
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IT resource for desktop and infrastructure projects.
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Image and deployment of 250+ Windows 10 Tablets
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Deployment of Windows2Go devices
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Facilitate migration of user data to OneDrive for Business
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Run through server room checklist and create power diagrams of sites
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Verizon Wireless, Lynwood, CA (2005 - 2008)
Retail Sales Representative / Data Champion
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Provide customer service and execute the sales presentations to prospective customers.
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Provide support, programming phones, activating service, troubleshooting problems and explain bills.
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Knowledge with advanced devices and services such as smart phones, PDA’s, wireless notebook cards, Windows Mobile, Android, Palm, Blackberry, POP3 and IMAP4 e-mail protocols.
Radio Shack, Paramount, CA (2004 - 2005)
Retail Sales Representative
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Offering customers solutions in a friendly, confident and knowledgeable manner.
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Greet customers, engage & qualify, show the products, provide top accessories and close the sales.
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Successfully completed Manager Training.
Target, Garden Grove, CA (2004)
Target Protection Specialist
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Help create a safe, secure environment for guest and team members.
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Minimize theft, fraud, and respond to all in-store crisis situations.
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Work with the community, law enforcement and area organizations.
